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Office files don't download correctly from a Web Server; saved as zip files instead

Problem

Browser links to Office 2007 and later files (DOCX, XLSX, PPTX, PPSX, etc) don't work the way you'd expect them to.

Instead, when you click the link:

You may get the same behavior when trying to open an Office file attached to an email.

Solution

The site's webmaster needs to add the new Office 2007 file types to the web server's MIME table. You may not understand what that means or how to do it, but the webmaster should. Point them to this page and ask them to look at the following links:

Workaround

While you're waiting for the new MIME types to be added, here are some workarounds.

If you're the one posting the files for others to download, put Office 2007 documents into a ZIP file. Upload and link to that instead (and explain to users that they'll have to extract your files from the ZIP after downloading it).

If you're the one downloading the files one of these suggestions will help:


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Office files don't download correctly from a Web Server; saved as zip files instead
http://www.pptfaq.com/FAQ00911_Office_files_don-t_download_correctly_from_a_Web_Server-_saved_as_zip_files_instead.htm
Last update 07 June, 2011
Created: