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Using System Information to gather troubleshooting info

Every version of Office since '97 has included a powerful diagnostics tool called System Information. It's a good way to collect information to send to tech support staff and/or Microsoft when you're trying to solve a problem in PowerPoint.

Note: In some versions of Office, this program may not be installed by default. If the instructions below don't seem to be working, re-run Office setup and make sure the MSINFO component is set to install.

How to use System Information

The instructions for starting System Information depend on which version of PowerPoint you have.

PowerPoint 2013

PowerPoint 2010

PowerPoint 2007

PowerPoint 2003 and earlier

And once the System Information window appears

Save the displayed system information as an NFO file.

Choose File | Save or press Ctrl+S and save the file in any convenient folder.

If you're diagnosing problems with a specific presentation, you might want to save the NFO file to the same folder as the presentation itself.

Depending on the version you have, you may only be able to save as text, or you may be able to Save/Export to NFO or XML as well. Given a choice, pick NFO.

What System Information showing me?

To most of us, it's Geek. Not Greek, Geek.

But it might be just the thing MS support people need to reproduce, trace and -- we devoutly hope -- FIX the problem you're having.

There are a lot of other interesting features some of which may not appear, depending on your Office version:

Finally, under tools there are some gems.


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Using System Information to gather troubleshooting info
http://www.pptfaq.com/FAQ00437_Using_System_Information_to_gather_troubleshooting_info.htm
Last update 29 June, 2013
Created: