Do I have antivirus software installed? How to find out.
A technical support person has suggested turning off your antivirus software or disabling one of its features as a test.
You don't know where to start or even if have antivirus software installed.
Nearly everyone has a virus protection program of some sort on their computer.
To see if your Windows XP computer has it:
- Click Start, Control Panel.
- In the window that opens, doubleclick "Security Center"
- If the "Virus Protection" section says "On", then you have antivirus software running. Click the downward pointing arrow-like symbol next to "ON" to learn which program it is. There may even be a link to the manufacturer's web site.
Consult the manufacturer's documentation to learn how to turn off various features or to disable the software completely. Or ask on a support group like the PowerPoint Newsgroup. With luck, other users have the same antivirus software and will be able to explain the needed steps.
Important: Before disabling your antivirus software, it's a very good idea to temporarily disconnect it from the network.